forwardasfen.blogg.se - Bomgar jump client download windows 10

#Bomgar jump client download windows 10 mac os
#Bomgar jump client download windows 10 install
#Bomgar jump client download windows 10 manual
#Bomgar jump client download windows 10 software

Once you download, install, and run the temporary software for the Remote Support How do I know that the Remote Support Tool is running on my computer?

#Bomgar jump client download windows 10 mac os

Remote Support works with Mac OS X, including Mountain Lion. Is over and you have terminated the session, the temporary software is uninstalled Which will allow you to share your screen with the support person. After you enter a Session Key on the page and press the Submit button, you will be prompted to download, install, and run a temporary software file,

#Bomgar jump client download windows 10 install

Provide a session key to initiate the report support session.ĭo I have to install anything to get Remote Support to work? If the technology issue requires the use of the Remote Support tool, IT staff will Log technology requests with the Help Desk or the Technology Request Form as usual. This tool does not replace the Pepperdine Help Desk.

IT staff will use this tool to assist students, faculty, and staff who need assistanceĭoes Remote Support replace the Pepperdine Help Desk (x4357) phone line or the Technology Is resolved, the user terminates the session and the remote support software is deleted At the end of the session or when the user deems their issue To the user's computer and allows the support staff to view the user's computer screen Īnd when the user gives permission, support staff can show the user what to do orĮach remote session is logged and recorded to allow IT managers to audit and to ensure When the session key is entered by the user, the remote support software downloads Nine digit session key to start a secure one-time session, which they will enter at To access the Remote Support tool, IT support staff will provide the user with a unique This provides technology support that is more timely and efficient for To receive technical support from IT support staff across campus networks or across This new remote assistance and screen-sharing service provides the community the convenience Why is IT implementing Remote Support at Pepperdine? Provides technology support that is more timely and efficient for the University. Use to help students, faculty, and staff with technology requests. The Remote Support Tool is simply a tool that Information Technology (IT) staff can

Can I use remote support to get to my computer at home, like LogMeIn?.

Is remote support the same as remote access?.

Do Windows and Macs already have screen-sharing capabilities?.

How is Remote Support Tool different from, LogMeIn or GoToMyPC?.

Can I save the session key for later use or keep remote support on my computer?.

After my remote support session, can anyone access my computer?.

How do I know that the Remote Support Tool is running on my computer?.

Do I have to install anything to get Remote Support to work?.

Does Remote Support replace the Pepperdine Help Desk (x4357) phone line or the Technology.

Why is IT implementing Remote Support at Pepperdine?.

Provides technical support that is more timely and efficient for the University. Support from IT support staff across campus networks or across the Internet. This remote assistanceĪnd screen-sharing service gives the community the convenience to receive technical Help students, faculty, and staff with technology requests. The Remote Support Tool is a tool that Information Technology (IT) staff can use to

#Bomgar jump client download windows 10 manual

Scripts can save the support center thousands of hours that would have been spent doing manual diagnosis and repair.Remote Support Tool Frequently Asked Questions Overview The rep simply selects the appropriate script from a list and runs it through Bomgar's command line interface. Bomgar reps can upload scripts for use within a remote support session.

Canned Scripts: Canned scripts help demanding IT call centers better respond to common support issues.

The flash-based customer chat client runs in a browser, enabling the rep to give the user directions or transfer the user to the appropriate queue before any software is installed.

Click-to-Chat: The new click-to-chat feature enables an end-user to initiate a conversation with a support rep instantly from the Web, without any download.

With one click, support reps engaged in a Mac support session can easily access the granular systems information to solve common technical issues on a Mac that would otherwise take a significant amount of time to troubleshoot with traditional PC-based tools.

Mac System Information: Bomgar 10.3 includes new front-end Mac systems information that allows support reps to quickly scan the dashboard to dig deep into hardware or network configuration details.

The following features are a few core capabilities added to the platform based on customer feedback: With the new features of Bomgar 10.3, the company continues to lead innovation in the enterprise remote support market. Bomgar helps enterprises of all sizes better manage and resolve costly technology issues that cycle through the help desk.